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Welcome to SkillBites

On the following pages you will find over 40 first class on-line training programmes. (More will be added during the year.)

To browse through the list of training programmes, use the and buttons above.

SkillBites is a learning management system designed for small to medium sized businesses. It offers all the features of an enterprise system but tailored and at a price to suit SMEs. You can design and deliver training for your staff, manage performance, monitor their progress and keep records for regulatory purposes.

Registered members receive Personal Trainer. Short daily lessons designed to improve your management and business skills.

Details of any study you undertake, Certificates you are awarded, and regulatory programmes you complete are listed in your own private SkillCard.

 View An Example SkillCard




For more information:

Skillbites@progressint.com Tel: 0845 094 8282

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Business Management
Certificate Programmes
Certificate Programmes are designed to include about 8 hours of study that you will complete in your own time (typically over 1-2 weeks). You can work to pass, merit or distinction levels. Programmes marked have daily exercises attached.
 
Learning to Supervise
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How to be an Entrepreneur
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Decision Making & Problem Solving
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Financial Manager (DBT)
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Change Management
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Recruitment
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Grievance, Discipline and Dismissal
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Page 3 of 8    
Managing People
Certificate Programmes
Certificate Programmes are designed to include about 8 hours of study that you will complete in your own time (typically over 1-2 weeks). You can work to pass, merit or distinction levels. Programmes marked have daily exercises attached.
 
Learning to Supervise
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Teams & Leadership
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New Manager (DBT)
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Productive Meetings
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Managing Stress
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Coaching for Performance Improvement
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Developing People
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Diversity in the Workplace
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Grievance, Discipline and Dismissal
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Managing Conflict at Work
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Page 4 of 8    
Communication Skills
Certificate Programmes
Certificate Programmes are designed to include about 8 hours of study that you will complete in your own time (typically over 1-2 weeks). You can work to pass, merit or distinction levels. Programmes marked have daily exercises attached.
 
Interpersonal Skills
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Better Written English
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Communication Skills Advanced
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Influencing Skills
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Presentation Skills
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Page 5 of 8    
Self Development
Certificate Programmes
Certificate Programmes are designed to include about 8 hours of study that you will complete in your own time (typically over 1-2 weeks). You can work to pass, merit or distinction levels. Programmes marked have daily exercises attached.
 
Managing your Time
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Being Assertive
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Developing Self Esteem
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Personal Development
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Making the most of your Appraisal
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Mind Skills
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MS Office
Certificate Programmes
Certificate Programmes are designed to include about 8 hours of study that you will complete in your own time (typically over 1-2 weeks). You can work to pass, merit or distinction levels. Programmes marked have daily exercises attached.
 
MS Excel 2010 - Beginners
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MS Excel 2010 - Intermediate
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MS Excel 2007
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MS Word 2003
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MS PowerPoint 2003
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MS Excel 2003/2007
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MS Access 2003
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MS Outlook 2003
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Sales & Customer Service
Certificate Programmes
Certificate Programmes are designed to include about 8 hours of study that you will complete in your own time (typically over 1-2 weeks). You can work to pass, merit or distinction levels. Programmes marked have daily exercises attached.
 
Delivering Exceptional Customer Service
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Introduction to Selling
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Customer Service Management
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Negotiating
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Page 8 of 8    
Regulatory Tutorials
Office Health, Safety & Security
These short 10-15 minute tutorials are designed to ensure you have the essential knowledge you need in these subjects. Proof of completion is added to your SkillCard for future reference.

To view these programmes, please contact your site administrator.
 
COSHH
Data Protection
Display Screen Equipment (DSE)
 
Fire & Evacuation
Manual Handling
Managing Information Securely

Today's Tutorial

There will be times at work when you are being bombarded with information on multiple tasks and it's making your head swirl.

Or you are feeling worried and stressed because you are about to give a presentation.

This tutorial outlines a two stage technique that will help to get you focused and back in control.

 

Mobile EnabledThis tutorial is mobile phone and PC enabled. Max score: 2 CPD points
 

How to Quickly De-Stress at Work

Recent Tutorials:

 
 How to Quickly De-Stress at Work

 Handle a Difficult Conversation with Confidence

 Boost Efficiency! Improve Your Typing Speed!

 Why Micromanagement = Mismanagement!

 Will '5 Whys' Solve All Your Problems?

 Counting Sheep - How to Get a Great Night's Sleep

 Motivating Others - A Powerful New Theory

 The Positive Side of Conflict

 Team Building Exercises To Improve Communication

 Make Your Appraisal Work For You

 How to Read A Balance Sheet

 Saying 'No' (Without Causing Offence!)

 Good to Great Manager: What Skills Do You Need To Develop?

 How to Thrive When Things Change

 Teaching With Spoof Assessments

 Do You Have Good Judgement?

 Does Happiness = Productivity?

 Why Don't You Write The Way You Talk? (or Getting the Right Tone)

 Managing Conflict - The Key Stages of Mediation

 Think on Your Feet

 Advanced Brainstorming

 Handle Angry Callers With Confidence

 Why do Teams Fail to Perform?

 Boost Energy Levels to Become More Effective

 Change Someone's Life - Become a Great Mentor

 Inspire People Into Action

 Introduction to Double Entry Book Keeping

 3 Techniques to Improve Your Memory

 Boost Employee Enthusiasm

 Serious About Personal Development? SWOT You Need!

 Overcome Resistance to Change

 Breaking Bad Habits

 Conduct an Effective Team Briefing

 Turn a Disgruntled Customer into a Loyal Fan - Effective Complaint Handling

 Turning Business Cards into Business Relationships

 Make the Most of Your Time

 6 Great Ice-Breakers

 How To Ensure They 'Get It'

 Our Favourite Tutorials of 2012

 Do Managers Matter?

 How to Flourish and Get The Most From Life

 Are You Using the Right Leadership Style?

 Achieve the Perfect Christmas with Backward Planning

 Exceed Customer Expectations - Kotler's 5 Product Levels

 Working With Difficult Colleagues

 How to Conduct an Effective and Enjoyable Appraisal

 Stop Procrastinating... Now!

 Do You Want To Boost Results By Up To 40%? Understand The Pygmalion Effect

 Writing Effective Emails

 How SMART are Your Objectives?

 Accept or Except?

 Why Are You So Angry? The Eight Causes of Conflict

 Relax - How to Switch Off After Work

 Building Confidence in Others

 Beat the Common Forms of Stress

 Using Pressure to Maximise Productivity

 How to Remember People's Names

 Make Change Less Painful - Understand What People are Feeling

 Get Your Life in Balance

 What is Your Conflict Management Style?

 How to be Happy!

 Do You Want To Transform Your Leadership Capability?

 We're, Where or Were?

 How to Handle a Difficult Conversation

 Facilitating a Conference Call

 Stretch It - A Questioning Technique for Teachers and Trainers

 No Opt Out - A Questioning Technique for Teachers and Trainers

 Become More Powerful

 What is the Right Question?

 What is Your Plan B? The Four Stages of Contingency Planning

 5 Key Elements of Managing Virtual Teams

 Cold Calling - A Questioning Technique for Teachers and Trainers

 The Accelerated Learning Cycle

 Communicating Effectively on Conference Calls

 Writing Effective Learning Outcomes

 Engage Learners with Assertive Questioning

 Prioritising Risk - The Risk Impact/Probability Matrix

 Bounce Back From Failure

 Facilitating Peer-to-Peer Learning

 What sort of intelligence do you have?

 The Key Steps of Risk Analysis

 Use Your Time Wisely - The Urgent/Important Matrix

 Give Your Feedback Technique a BOOST

 Using Commas

 Managing Average Performers

 Develop the High Self Esteem Habit

 Melting the Ice Cube - Lewin's Framework for Change

 Do You Need to Change Your Attitude?

 Understand Your Organisation - The McKinsey 7S Framework

 Using Apostrophes Correctly

 Get the Most From Your Summer Intern

 Communicate More Effectively with the Communication Cycle

 Health and Safety - A Manager's Overview

 Create Understanding and Trust - The Johari Window

 Sharpen Your Concentration Skills

 Make Decisions Like a Fighter Pilot

 How Do You Eat an Elephant?

 Hodgson - Three Top Tips for Winning Over Your Team

 Microsoft Outlook 2010 (Intermediate) - Signatures

 Motivating to Improve Poor Performance (Part 2)

 Become a Better Communicator Using the LAER Method

 Managing Poor Performance (Part 1)

 How to Cope with Bossy Colleagues

 Are You A Well-Rounded Manager?

 Affect or Effect?

 Managing Equality and Diversity for Senior Managers

 Microsoft Outlook 2010 (Intermediate) - Appointments and Scheduling Meetings

 Change Your Inner Dialogue

 Stop Playing the Blame Game!

 Great Team Building Exercises

 The Six Weapons of Influence

 Motivating Others - Herzberg's Two Factor Theory

 Their, There or They're?

 Is 2.9 the Magic Number?

 Boost Work Satisfaction

 Why do Teams Fail to Perform?

 Bribery Act 2010 - What You Need to Know

 Managing Change Successfully - Kotter's 8 Step Approach

 Think on Your Feet

 Effective Teamwork - Understanding Team Roles

 Your or You're?

 SCAMPER to Innovate

 FREE MONEY!

 Social Media - How to avoid annoying your boss

 Are You Really Listening?

 Engaging your Employees

 Controlling Nerves

 Gain a Different Perspective - The Six Thinking Hats

 Improve Your Memory

 Think Differently - The Reframing Matrix

 Managing Email Overload

 Advanced Brainstorming

 Microsoft Outlook 2010 (Intermediate) - Rules and Alerts

 Our Favourite Tutorials of 2011

 Mind Mapping - Boosting Creativity

 Anger Management (or How to Survive a Family Christmas!)

 How To Ensure They 'Get It'

 How to Say No!

 How to Get More Done - Delegate!

 The Rule of Three - The Secret to Successful Communication

 Forming, Storming, Norming, Performing

 How to Remember People's Names

 Force Field Analysis - Understanding Change

 How to Handle a Difficult Conversation

 Building Confidence in Others

 Are You (Un)Conscious and (In)Competent?

 Business Strategy? SWOT you need.

 How to Persuade Your Boss

 Got a Smelly Problem? The Fishbone Diagram

 Maximise Your Potential

 Get the Most From Your High Achievers

 Improving Your Grammar & Writing Skills

 Manager's Guide to Family Friendly Policies

 Stand Your Ground

 Stress Management

 Stop Feeling Inferior

 Managing By Wandering Around (MBWA)

 Handle Criticism with Confidence

 A Coaching Approach to Feedback

 The Power of Positive Reframing

 Manager's Guide to the Classification and Rights of Workers

 The Importance of Empathy

 Helping People to GROW - A Coaching Model

 Getting Back Into Work Mode - Returning From Holiday

 New Manager - Getting It Right From the Start

 Developing Others - Six Ways to Train on the Job

 Take Control of Your Life

 Introduction to Discrimination - For Managers

 Get Your Life in Balance

 Maximise Future Profits - The Boston Matrix

 Quick Wins - The Key to Success

 Using Pressure to Maximise Productivity

 Microsoft PowerPoint - Slide Transitions

 Could You Improve Your Proofreading?

 Eliminate Wasted Work - Process Mapping

 Microsoft Word 2010 (Intermediate) - Mail Merge

 The Art of Being Patient

 Strategy for Success

 New Job? Flying Start!

 Respect the Iron Triangle - Project Management

 Improve Your Typing Speed

 Developing Others - Six Categories of Intervention

 How to be Assertive

 Assess Your Organisation - Weisbord's Six Box Model

 Barriers to Communication

 Managing Unambitious People

 MS Excel 2007 - Formulas

 Improve Your Grammar & Writing Skills (3)

 How to Effectively Manage Discipline And Grievance

 Microsoft PowerPoint 2010 (Intermediate) - Charts

 Improve Your Grammar & Writing Skills (2)

 Managing Information Securely

 Improve Your Grammar & Writing Skills (1)

 Manual Handling

 First Aid Scenarios - Part 1

 Be Confident!

 Get Efficient With Kanban

 Logical, Emotional and Professional Writing

 Absence Management - Best Practice and the Fit Note

 Boost Your Personal Impact

 Are You Ready for the New Employment Legislation?

 Microsoft Outlook 2010 (Beginners) - Organising email Messages

 How to Make Small Talk

 Boost Productivity with 5S

 Working With Difficult Colleagues

 Ice Breakers That Work

 10 Ways to Save Your Business Money

 Create Understanding and Trust - The Johari Window

 Managing Average Performers

 Staying Productive - Working From Home

 Make Great Decisions - The Vroom-Yetton-Jago Decision Model

 Microsoft Excel 2010 (Intermediate) - Logical Functions

 Get Clarity and Focus - Centre Yourself

 Successful Leadership in an Economic Downturn

 Microsoft PowerPoint 2010 (Beginners) - Text Boxes

 The 7 Cs of Great Communication

 Avoid Incompetence - Understanding The Peter Principle

 Microsoft Excel 2010 (Intermediate) - Goal Seek

 The Selling Cycle

 Managing Former Peers

 Microsoft Word 2010 (Beginners) - Find & Replace

 Be Safe - Lone Worker

 Understanding Power - The Five Forces

 Microsoft Word 2010 (Beginners) - Spelling & Grammar

 Conflict Resolution - Dealing with Angry People

 Leadership Style - The Blake Mouton Managerial Grid

 Microsoft Excel 2010 (Intermediate) - Charts

 Customer Service - Phrases to Avoid

 Overcoming Sales Objections

 Microsoft Excel 2010 (Intermediate) - Sparklines

 How to Build Rapport

 Successful Business Strategy - The 3C's Model

 Microsoft Excel 2010 (Beginners) - Headers & Footers

 Solving Problems

 Great Telephone Customer Service

 Develop a Great Customer Service Attitude

 Being an Entrepreneur

 Doing The Right Thing - Planning and Prioritising

 Performance Management 2011

 Success in 2011? - Start Here

 Are You The Entrepreneurial Type?

 Techniques to Increase Creativity

 Stop and Search - An Employer

 How to Motivate Yourself

 Stop Procrastinating... Now!

 Energise Your Selling Technique

 WIIFM - Getting People to Listen

 Productive and exciting team meetings

 The Rule of Three - The Secret to Successful Communication

 Engaging your Employees

 Make yourself promotable

 Equality Act 2010 - What are the key changes?

 How to have a difficult conversation

 How to retain talent

 MS Excel 2007 - References

 Achieve more with less - the 80/20 rule

 Understanding Learning Styles

 More HTML

 Negotiating Office Politics

 Avoiding the pitfalls of micro-management

 MS Outlook 2007 - Rules

 On-line networking - Getting started

 Effective teamwork - Understanding team roles

 How to impress your boss

 Forming, Storming, Norming, Performing

 Creating a Project with MS Office Project

 Prepare to succeed at interview

 What is CPD?

 Creating your first Web Page - HTML Part 2

 Ask Better Questions

 Motivate your sales team without spending money

 MS Excel - Logical Functions

 Controlling Nerves

 6 Ways to Close a Sale

 How to Write a Web Page - HTML Part 1

 What is Emotional Intelligence?

 MS Word - Tables and AutoFit

 Anger Management

 How to get the most from your Mentor.

 Credit Management - How to get paid on time.

 Nested IF Statements in Excel

 Resilience

 Using Conditional IF Statements in Excel

 Can You Read Faster?

 MS Outlook - Appointments

 How to say no!

 MS Excel - Importing Text Files

 Active Listening

 MS Word - Using Macros

 Grammar - Try This Test!

 New Manager - Getting It Right from the Start

 MS Excel Scenarios

 Problem Solving

 Employment Law Update 2010

 MS Outlook - Adding a Signature

 Change Your Inner Dialogue

 The 4 Ps of Marketing

 Pictures & Images - MS Word

 Secrets of Persuasion

 How to Motivate People (3 theories)

 Goal Seek - MS Excel

 Improve Your Memory

 How to get more done - delegate!

 MS Word - Find and Replace

 Taking Minutes in Meetings

 MS Excel - Sorting & Filtering

 Absence Management - The Back to Work Interview - Personal Trainer

 Bullying & Harassment - Personal Trainer

 Successful Networking - Personal Trainer

 MS Excel - Pivot Tables - Personal Trainer

 Charisma - Developing the X Factor

 How to be an Influencing Star

 Delivering Fantastic Customer Service - Personal Trainer

 Asbestos Awareness - Personal Trainer

 Negotiating - A Game - Personal Trainer

 Assertiveness and Self Confidence - Personal Trainer

 Managing eMail Overload - Personal Trainer

 Giving Critical Feedback - Personal Trainer

 Conflict Resolution Scenarios - Personal Trainer

 He missed the deadline! - A coaching opportunity - Personal Trainer

 Getting more from MS Excel Spreadsheets - Personal Trainer

 Grammar and Writing Skills - Personal Trainer

 First Aid Scenarios - an refresher programme

 Essential Time Management - SkillGate/Academy10 Personal Trainer

 Accept or Except?

 Avoid Common Spelling Mistakes

 Avoid Pleonasm - Writing Clearly and Concisely

 Business Writing Style

 Could of, Would of or Should of?

 Dangling Participles

 Double Negatives

 Fewer or Less?

 Getting the Right Tone

 How to Plan and Write a Document

 How to Write in Sentences

 i.e. versus e.g.

 Its or It's?

 Lets or Let's

 Like or As?

 Maybe and Anyway

 Me or I?

 Practice or Practise?

 Presenting Information Clearly

 Punctuating Quotations

 Split Infinitives

 Then or Than?

 To, Too or Two?

 Using Capitals

 Using Colons

 Using -ible and -able

 Using Language Suitable for Your Audience

 Using Paragraphs

 Using Parenthesis

 Using Semi-Colons

 Who or Whom?

 Whose or Who's

 Writing in Plain English

 Writing Numbers

 Document Themes - Word 2010

 Templates - Word 2010

 Navigation Pane - Word 2010

 SmartArt - Word 2010

 Borders & Shading - Word 2010

 Sorting - Word 2010

 Track Changes - Word 2010

 Using the Ribbon - Excel 2010

 References - Excel 2010

 Popular Functions - Excel 2010

 Slicers - Excel 2010

 IF Statements - Excel 2010

 Importing CSV Files - Excel 2010

 Linking Workbooks - Excel 2010

 Views - Outlook 2010

 Instant Search - Outlook 2010

 Quick Steps - Outlook 2010

 Archiving Data - Outlook 2010

 Tasks and Task Reminders - Outlook 2010

 Advanced Settings - Outlook 2010

 Themes - PowerPoint 2010

 Templates - PowerPoint 2010

 Multiple Presentations - PowerPoint 2010

 Format Text Boxes - PowerPoint 2010

 Tables - PowerPoint 2010

 Shapes - PowerPoint 2010

 Clips, Images and Pictures - PowerPoint 2010

 Animating Screen Elements - PowerPoint 2010

 Working with Multimedia and the Internet - PowerPoint 2010

 Notes & Handouts - PowerPoint 2010

 Exceed Customer Expectations - Kotler's 5 Product Levels

 

[coming soon]